Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our website, select the products you need, add them to your basket and follow the checkout process. Once your order has been placed, you will receive an order confirmation using the email address provided at checkout.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may change from time to time. All payments must be successfully authorised before your order can be processed.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible on 0113 532 3355 or at info@oilwarehouse.co.uk. We will do our best to help, but if your order has already been processed or dispatched, we may not be able to make changes. You may still be able to return the products in accordance with our Returns & Refunds Policy.

Can I order over the phone?

Yes, please contact our team on 0113 532 3355 or email info@oilwarehouse.co.uk to place an order.

Products

How do I know which oil I need?

Always check the manufacturer's handbook or specifications for your vehicle, machinery or equipment before purchasing oil. Pay particular attention to the required viscosity, specification and manufacturer approvals rather than selecting a product based solely on its brand or description. If you're unsure, please contact us on 0113 532 3355 or at info@oilwarehouse.co.uk before ordering and we'll do our best to help.

What's the difference between different grades of oil?

Oil grades, such as 5W-30, 5W-40 or 10W-40, describe the oil's viscosity characteristics. However, viscosity is only part of choosing the correct oil. Different products can also meet different manufacturer and industry specifications. Always check the requirements for your particular vehicle or equipment before purchasing.

Can I mix different oils?

This depends on the products and their intended application. We recommend following the vehicle, equipment or oil manufacturer's guidance. Where possible, use an oil that meets the correct specification rather than mixing products unnecessarily.

Do you only sell engine oil?

No. Oil Warehouse stocks a range of oil products, lubricants, fluids and related products. Please browse our website to see our current range.

Are your products genuine?

We source our products through reputable suppliers and aim to provide genuine, correctly labelled products from the manufacturers and brands shown on our website. Product packaging may occasionally change when a manufacturer introduces new labels, containers or branding.

Delivery

How much is delivery?

Delivery charges depend on your order and the delivery service selected. The applicable delivery charge will be displayed during checkout before you complete your purchase.

How long does delivery take?

Estimated delivery times will be shown on our website or during checkout where applicable. We aim to dispatch and deliver orders as quickly as possible, but delivery times may occasionally be affected by circumstances outside our control.

How can I track my order?

If tracking is available for your delivery, tracking information will normally be provided once your order has been dispatched. Please allow some time for the carrier's tracking system to update after receiving your dispatch notification.

Where do you deliver?

We currently deliver to UK Mainland. Some oils, fluids and other products may be subject to carrier restrictions, meaning we may be unable to deliver certain products to some locations.

What happens if I'm not home when my order arrives?

This will depend on the courier and delivery service being used. The courier may attempt redelivery, leave instructions for arranging another delivery, or deliver the parcel to an appropriate collection point where available.
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